The Chat's Pick Guarantee
Effective November 2026
The Chat's Pick review and guarantee is one of the strongest anywhere. Look for it before you pick a provider. Every Chat's Pick review is verified and backed by up to $5,000. The facts in the review are covered for every business. For work on a home or a vehicle, the job is covered too when it is registered before it starts. Chat's Pick decides every claim.
1. Check the business
Call or text 855-CHATS-PICK. A real person tells you whether the business carries our guarantee.
2. Register the job before the work starts
For work on a home or a vehicle: fill out the form below once you've hired the Chat's Pick and before any work begins. A job that isn't registered before the work starts is not covered.
3. If there's a problem, email us
Email [email protected] within 30 days of the start date you registered or, for a claim about a fact in a review, within 30 days of paying the business. Tell us what went wrong and send your proof of payment to the business. The business gets the first chance to make it right. We investigate and decide. If we approve the claim, we may reimburse what you paid, up to $5,000. A claim made after 30 days is not covered.
What we generally cover
A fact in a Chat's Pick review that we determine was not true on the date shown, where you hired the business. Registered work on a home or a vehicle: work you paid for that wasn't finished because of the business; a business that stopped responding after repeated attempts to reach them and left the job undone; work done so badly it materially fails to do what it's supposed to; delays with no reasonable explanation.
Professionals
A doctor, dentist, accountant, real estate agent or other professional is reviewed by Chat's Pick and selected. We back the facts in the review. We do not guarantee the outcome — no one can honestly guarantee a diagnosis, a tax result or a sale price, and we don't. The same goes for a restaurant, a shop or any business with no job to register: the facts in the review are covered. A national business, in any category, is covered the same way: the facts in its review, not the job.
Home reviews written for realtors are not covered by our guarantee; their details are supplied by the listing agent.
Coverage areas are subject to change and are not covered by our guarantee.
What we generally don't cover
A business that isn't a Chat's Pick. A job not registered before the work started. A claim made after 30 days. A claim without proof of payment. Anything outside the job you hired them for or outside their trade. Damage caused by someone else, or by you, including your own negligence. Price disputes where the work was done as agreed. The outcome of a professional service. Opinions and praise in a review. Coverage areas. Home reviews.
What happens to the business
The business gets the first chance to make it right. A business that fails a covered customer loses its Chat's Pick.
Every claim is decided by Chat's Pick alone, in its sole and absolute discretion. We may approve or deny any claim, and our decision is final. The guarantee is not insurance and not a warranty of any business's work. The terms of the guarantee apply.
